Support remote connection

Setting up a remote connection for use with RTO Pro

Our support services do not include helping you setup remote connections or wide area networks. Setting up remote connections involve configuring routers and setting up security to prevent unauthorized access. Below are some resources you can use to help you setup a remote connection into a RTO Pro network.

Remote desktop

Remote Desktop is included with all Windows computers, although if you remote into a non Server version of Windows with remote desktop the local user cannot use the computer while you are remoted in. With Windows Server you can remote in without interrupting the local user, also multiple remote users can remote into your Windows Server computer at the same time and have their own desktop.

Please note not all versions of Windows can be used as a remote desktop server (the computer you are connecting TO), for instance the only version of Windows 7 that can be a remote desktop server is Windows 7 Professional. All versions of Windows can be used as a Remote Desktop Workstation or Client (the computer you are connecting from).

The link below explains how to configure remote desktop, or you could just search "Configure Remote Desktop".

The link below explains how to configure your router for use with remote desktop, or search "configure router for remote desktop".

Remote Access Software

Remote access software such as the ones listed below
can be used to access a computer remotely also, although these methods are not free (they may have free trials or free demo's, see their website for more info, Cloudberry Remote Assistance is free as of the time of this writing). Like remoting into a non server version of Windows with Remote Desktop when you use any of these software products to remote in the local user will be interrupted while you are accessing the computer.

There are also free options available for remote access, if you use Chrome as your browser you can use the extension Chrome Remote Desktop to access a computer remotely. There are new options available all the time, search "remote access software" online to find other solutions.

Need support setting up a remote connection?

Because setting up remote desktop requires configuring modem and security on your RDP server it is usually best to find A local Windows / Network Tech for setting up remote connections if you want to use remote desktop protocol. However there are a lot of remote support network techs who could do it for you also. We don't have anybody that we can recommend but if you search for "Windows Server management services" you should find a lot of options.

Using RTO Pro on Non-Windows mobile devices

Below are links to Remote Desktop Apps for using RTO Pro on non-Windows based mobile devices. Note we do not recommend or endorse any specific RDP app, these are apps that we have found doing searches and are only listed as a courtesy to our users. RDP Apps can also be found by searching "RDP Client" or "Remote Desktop" in your devices App Store. You should try out RDP apps before purchasing to verify they will work for you.

Apple Ipad / Iphone / Mac / Android: JUMP Desktop or

Apple Ipad / Iphone / Mac / Android / Windows: Splashtop

Android Devices: Click here to bring up search results for Android RDP Apps 

WebOS: Remote Desktop Client