Support & Resources

Customer Support Center

This site is designed to enhance the support services we offer our customers. Here, you’ll find a variety of resources to help you troubleshoot issues, report bugs, and share suggestions for improving our products and services.

Contact Info
Phone: (352) 383-9375
E-mail: sales@rtopro.com
Business hours:
Monday - Friday | 9:00AM to 5:30PM EST
For emergency support after hours and on Saturdays please send a TEXT MESSAGE to: 352-383-9375.

Please include the following info:
Company name, Store ID (this can be found at the bottom of the RTO Pro main menu) and the issue you are having.

Please note emergency support is only available for companies on a current subscription or support plan.

Emergency support is only when your system is down or unusable. Questions about using the software will only be answered during normal business hours.
Holiday Schedule
We are closed on the following holidays - those that fall on a weekend are observed on either Friday or Monday:
  • New Year's Day
  • MLK Jr Day
  • Memorial Day
  • Juneteenth
  • 4th of July (July 3rd)
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day
Support
Visit our support resources for quick answers to common questions.
Support FAQ Online Help Docs
Remote Support
To allow tech support to connect to your computer, please download and run the program below. It will display an ID that you will give to your support technician.
Download TeamViewerQS
Online Training

Online training is available. The training can be attended by as many employees as you like and the training can last as long as you like (2-hour sessions are common). You can specify what we go over with you during the training.

See Pricing Info