Responsible Disclosure Policy
RTO Pro is providing this service to help ensure a safe and secure environment for all users.
If external parties find any sensitive information, potential vulnerabilities, or weaknesses, please help by responsibly disclosing it to ResponsibleDisclosure@fullsteam.com.
This policy applies to RTO Pro hosted applications and to any other subdomains or services associated with products. RTO Pro does not accept reports for vulnerabilities which solely affect marketing websites (rtopro.com), containing no sensitive data.
Security researchers must not:
- engage in physical testing of facilities or resources,
- engage in social engineering,
- send unsolicited electronic mail to RTO Pro users, including "phishing" messages,
- execute or attempt to execute "Denial of Service" or "Resource Exhaustion" attacks,
- introduce malicious software,
- xecute automated scans or tools that could disrupt services, such as password guessing attacks, or be perceived as an attack by intrusion detection/prevention systems,
- test in a manner which could degrade the operation of RTO Pro systems; or intentionally impair, disrupt, or disable RTO Pro systems,
- test third-party applications, websites, or services that integrate with or link to or from RTO Pro systems,
- delete, alter, share, retain, or destroy RTO Pro data, or render RTO Pro data inaccessible, or,
- use an exploit to exfiltrate data, establish command line access, establish a persistent presence on RTO Pro systems, or "pivot" to other RTO Pro systems.
Security researchers may:
- View or store RTO Pro nonpublic data only to the extent necessary to document the presence of a potential vulnerability.
Security researchers must:
- cease testing and notify us immediately upon discovery of a vulnerability,
- cease testing and notify us immediately upon discovery of an exposure of nonpublic data, and,
- purge any stored RTO Pro nonpublic data upon reporting a vulnerability.
Thank you for helping to keep RTO Pro and our users safe!