Support FAQ

RTO Pro Support Web FAQ

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

If you are on a support plan, lease plan, or within your first 90 days of purchase you are eligible for any updates that are released.

To download an update click Updates or Download Updates on the top right of the Main Menu of RTO Pro. When using this function on a networked version of RTO Pro you only have to download the update from 1 computer and after installing the update on that computer you will be prompted to install the update on the other computers when you run RTO Pro for the first time after installation.

If you are not current on support plan, to purchase an upgrade you can order online here, or call 800-351-6299.

RTO Pro quit selling the Samsung line of printers in 2001 and quit selling Epson brand printers in 2004. We no longer provide support for the installation or setup for either of these brand printers.

You can download drivers for Epson printers from their website http://pos.epson.com, below is a direct link to their driver download page(as of 2013).

https://pos.epson.com/developers/index.htm

 

Depreciation is done by the inventory agent. Most stores only need to have 1 agent, however there are instances where multiple agents may be useful. An example store is illustrated below.

Example 1: ABC Rental purchases RTO Pro 11-1-98. They receive all old inventory that they were using a manual system to depreciate with an agent name of "ABC OLD". They do not setup "ABC OLD" for depreciation instead they plan to continue with the manual system to depreciate these items.

All items that have not began depreciating yet and all merchandise received after 11-1-98 they receive with "ABC NEW" as the agent. They set up "ABC NEW" for 3 year MACRS depreciation. They also set up 11-1-98 as the Last Depreciation Ran date. (See Agent Maintenance). Then Monthly after the first of each month they would run a depreciation report for "ABC NEW". (Depreciation reports do not have to be run monthly, you could wait until the end of the year and run all months at one time.)

Example 2: ABC Rental does a lot of retail sales and they want to be able to get retail cost of sale figures weekly. In this case they would want to have at least 2 agents, a retail agent and a rental agent. The rental agent would be setup for the type of depreciation you wish to use. The retail agent would not be setup for depreciation.

ABC Rental purchases RTO Pro 11-1-98. They receive all old inventory that they were using a manual system to depreciate with an agent name of "ABC OLD". They do not setup "ABC OLD" for depreciation instead they plan to continue with the manual system to depreciate these items.

All items that have not began depreciating yet and all merchandise received after 11-1-98 they receive with "ABC RETAIL" as the agent. They also create an agent named "ABC RENTAL" and set it up for 3 year macrs depreciation. They also set up 11-1-98 as the Last Depreciation Ran date.

Once a week, or whenever they wanted they would run a flip report. They select agent to flip from as "ABC RETAIL" and flip to "ABC RENTAL". When they run this report it shows them the inventory that was sold and gives the total cost of sale for these items. It also shows items that are flipped to "ABC RENTAL" (The items flipped to "ABC RENTAL" would be the items that were rented out so that they may begin depreciating.). Monthly they would run the depreciation report  for the agent "ABC RENTAL". This report gives them the depreciation or rental cost for the month.

Agents can also be used to handle inventory that is financed or floor planned by banks, etc.

Above are only examples of how depreciation works it is generally different from store to store depending on how you wish to handle it. RTO Pro can also depreciate merchandise that you were doing manually before, however to set it up for that the merchandise must be loaded and then edited for the correct balance (cost – depreciation claimed) and depreciation began date (See Inventory Maintenance). To setup old merchandise for depreciation in the above examples you would load all old inventory that has begun depreciation as "ABC NEW" then edit the balances and begin depreciation date, then RTO Pro would depreciate all of the old inventory for you also.

RTO Pro comes with a backup utility that can write to any device that can be accessed through a drive letter. This includes Thumb Drives, Mini USB Drives, External Hard Drives, Zip Drives, 3.5" floppy drives (not recommended) and many others. CDR drives can be used if you have software that enables "Packet Writing". Click here for instructions on backing to CDR. There is a program called DLA that will enable you do backup directly to CD the link is below:

http://www.roxio.com/enu/products/dla/overview.html

Most tape drives come with their own backup software and can only be used with the software that it comes with. If you are using one of these type drives simply follow the instructions that came with the backup software that was included with your hardware, and select the C:\rtowin directory to backup.

The RTO Pro Backup Utility allows you to do data backups and full backups. If you are using a high density drive (capable of storing 100MB or more) you should do a data backup daily and a full backup monthly.

3.5" 1.44MB floppys ARE NOT RECOMMENDED for backup, they are unreliable.

USB Drives also known as Thumb Drives or external USB Hard Drives are recommended for backup. At the time of this writing (2/22/2008) 4GB Kingston Datatravelers (USB Thumbdrive) are only $19.95 at www.buy.com.

There are also free online storage sites available that can be used to store backups such as Microsoft Live SkyDrive: http://skydrive.live.com. They offer 5GB of free online secure storage.

3.5" 1.44MB floppy disk’s can be used however they are not recommended due to the low capacity, they are fragile, unreliable and slow, and they are not as dependable as a mass storage device. You can purchase a 4 Gigabyte flash drive drive for about $10.00.

CD writers can be used for doing backups with RTO Pro as long as you have software installed on your computer that enables "packet writing" to the CD. Packet writing is a term for software that lets you record data onto a CD-R or CD-RW disk directly from Windows Explorer, My Computer, or from the File/Save As section of any computer program.

We do not offer phone support on how to backup to CD's. For support with writing to CD's consult the software company that made the CD writing software that came with your computer or click here for our guide on Packet Writing.

Below are some links to topics from the Microsoft Knowledge Base web site that will help you in setting up writing to a CD.

Cannot Backup Quicken Files to CD with Windows XP

Windows Backup Does Not Back Up to CD-R, CD-RW, or DVD-R Devices

HOW TO: Copy Information to a CD in Windows XP

Description of CD-ROM Recording in Windows XP

How to enable Packet Writing for backup to CDR

Link to the program DLA which enables drive letter access which allows you to write directly to a CD-R:

http://www.roxio.com/enu/products/dla/overview.html

Below is from Microsoft's website. It describes problems with backing up Quicken to a CD-R with Windows XP this applies the same for RTO Pro.

Microsoft Knowledge Base Article - 316415 Cannot Back Up Quicken Files to CD The information in this article applies to: Microsoft Windows XP Home Edition Microsoft Windows XP Professional< This article was previously published under Q316415

SYMPTOMS

After you upgrade your operating system to Microsoft Windows XP, you cannot back up your Intuit Quicken files directly to a compact disc recordable (CD-R) or compact disc rewritable (CD-RW) medium.

When you attempt to back up your Quicken data directly to the CD-R or CD-RW drive, you may receive an error message similar to the following:

Unable to access the disk in drive D:
Please make sure the drive is ready
and the disk is not write-protected.

Do you want to try Again?
CAUSE

This behavior occurs because of a limitation in the CD recording program that is included with Windows XP. In order for Quicken to write a back up file directly to the CD-R or CD-RW, the compact disc must first be formatted and support packet writing. The Windows XP CD recording program does not support packet writing and does not contain a feature to format a recordable CD.

RESOLUTION

To resolve this issue, use one of the following methods.

Method 1: Reinstall Your Previous CD Burning Program

If your previous CD burning program enabled you to format a CD-R or CD-RW disc, you may be able to reinstall it. Contact the vendor of the program to ensure that it is compatible with Windows XP and to obtain any possible updates. For information about how to contact computer software manufacturers, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Method 2: Copy the Quicken Backup Files to the CD

You can use the CD burning program in Microsoft Windows to copy your Quicken files to a CD-R or CD-RW disc. To do this, back up your Quicken file to the hard disk and then copy the files to the CD. For additional information about how to use the CD burning feature in Windows XP, click the article number below to view the article in the Microsoft Knowledge Base:

306524 HOW TO: Back Up Information to a CD

Method 3: Back Up Your Quicken Data to the CD Burning Staging Area

When you back up your Quicken files to the CD burning staging area on the local hard disk, you are notified that you have files waiting to be written to the CD. You can then use the CD Writing Wizard in Windows XP to write the files to the CD. To perform this backup method, follow these steps:

Start Quicken, and then open the file that you want to back up. On the File menu, click Backup. If you are prompted to continue with the backup, click Yes. In the Select Backup Drive dialog box, click the drive on which Windows is installed. For example, click C:. Click OK. In the Directory box, type the following path, where user_name is the name of the user who is currently logged on:

C:\Documents and Settings\user_name\Local Settings\Application Data\Microsoft\CD Burning

Click OK. When you receive a message that states that the file backed up successfully, click OK.

The following message appears in the notification area of the taskbar:

You have files waiting to be written to the CD.
To see the files now, click this balloon.

Click the balloon in the notification area of the taskbar. Under CD Writing Tasks, click Write these files to CD.

NOTE: Ensure that the CD-R or CD-RW drive contains a blank disc. Follow the steps of the CD Writing Wizard to write the files to the CD.
MORE INFORMATION

For additional information about the CD burning feature in Windows XP, click the article number below to view the article in the Microsoft Knowledge Base:

279157 Description of CD-ROM Recording in Windows XP


The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
 

DirectCD & Packet Writing

What is "Packet Writing?"

Packet writing is a term for software that lets you record data onto a CD-R or CD-RW disk directly from Windows Explorer, My Computer, or from the File/Save As section of any computer program.

Simply put, it lets you treat a CD as though it were a big floppy disk.  Without packet writing software, you'd have to use regular CD recording software, such as Roxio Easy CD Creator or Nero, to create a disk.

What's the advantage of using packet writing software?

Packet writing makes it simpler to create disks, since don't have to learn how to use other CD recording software programs. As long as you know how to use Windows Explorer or My Computer, you can put data onto a disk. Also, if you know how to use any computer program's File/Open and File/Save As dialog boxes, you can open files and save files.

What, exactly, does the term "packet writing" mean?

Packet writing allows you to build a disk little by little, piece by piece, easily. Each time you record some data onto a disk from Windows Explorer, My Computer, or a program's File/Save As box, you're writing a "packet" of data onto the disk. Hence, the term "packet writing."

Can you name some popular packet writing software programs?

DirectCD is without a doubt the most popular and best-known packet writing software. Many major CD-RW drives come with DirectCD.

Other packet writing programs include Nero's InCD, NTI's FileCD, and B's Clip.

DirectCD has recently been phased out.  Roxio Easy CD Creator 6.0, which was released in mid-February, 2003, now uses a packet writing program called Drag-To-Disc.  It is almost identical to DirectCD; in fact, the only truly significant change is the utility's name.

Roxio also has a program called DLA that is popular packet writing software.

Link to DLA is below

http://www.roxio.com/enu/products/dla/overview.html

 

Formatting a Disk

Important Note:  Almost all packet writing programs require you to "format" the CD before you can use it.  There are exceptions, however.  For example, Windows XP has built-in packet writing software, which does not require the CD to be formatted.  Also, there is a new type of packet writing system called Mt. Ranier, which is also known as Easy Write.  Easy Write reduces the formatting time significantly.

Do I have to do anything special to a disk, if I want to use it with packet writing software?

Yes. You have to format the disk. Only disks formatted with packet writing software can be written to via Windows Explorer, My Computer, or a program's File/Save As box.

How do I format a CD-R disk?

Just stick a blank, unused disk into your CD-RW drive. In a moment, a screen will appear with a few options. Select the top option: "Click here to create a data disk that will be accessible through a drive letter, i.e. as you would use a floppy drive."

Formatting a CD-R disk takes just a few seconds. After the format process is done, you can record data onto the disk directly from Windows Explorer, My Computer, or any program's File/Save As box.

You can even use a file or folder's right-click menu's Send To option. There should be a menu option for the CD-RW drive there. Just select the folders and/or files you want recorded onto the disk. Right-click, select Send To, and then select the CD drive.

Do I have to format the disk each time I want to use it?

No. Once a CD-R disk is formatted, you do not have to format it again.

Can I use this disk in any CD-ROM drive? Can I share this disk with other people?

Not yet, no. In order to use the disk on any drive, or share it with friends, you have to close, or "finalize," the disk.

Format the disk. Close the disk. Finalize the disk. It seems so complicated. How do I know when to do this?

Closing/finalizing a formatted disk is much simpler than it sounds, and you'll see how easy it is the very first time you create a disk.

Here's what happens:

Whenever you eject the disk, you'll see a screen that asks you if you want to leave the disk as it is, so you can continue to record onto it, or close the disk.

If you want to keep recording data onto it in the future, just select the option to leave the disk as it is. The disk will be ejected.

If you want to close the disk, choose that option, and the packet writing software will take care of everything for you. It will take a minute or two, so don't do anything with your computer while the process is underway. When the disk is closed, then you can use it on virtually any CD drive, and can share it with people.

How, exactly, do I know when to close the disk?

A CD-R disk can hold approximately 700 megabytes of data. However, I recommend you don't fill it with more than 650 megabytes, because it needs some space to close the disk.

So, close the disk when it gets to roughly 650 megabytes full.

You can close the disk at anytime, however. It does not have to be full to be closed.

Your computers date and time are kept by Windows and the computer itself. RTO Pro does not have any functions in it to prevent employees from changing dates or time however you can password protect RTO Pro to prevent employees from changing the system date and then accessing RTO Pro.

If you want to prevent your employees from changing the system date at all some versions of Windows will allow you to do this using Windows account features.

Below is a link to software that can be used to password protect the ability to change the date / time in any version of Windows.

http://www.winability.com/folderguard/

In case you haven't found the answer for your question please feel free to contact us, our customer support will be happy to help you.

Links to other articles about writing to CD with Windows XP on Microsoft's website

HOW TO: Troubleshoot Issues That Occur When You Write Data to a CD-R or CD-RW Optical Disc in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;324129&Product=winxp

 

Description of CD-ROM Recording in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;279157&Product=winxp