Support remote connection

Setting up a remote connection for use with RTO Pro

Our support services do not include helping you setup remote connections or wide area networks. Setting up remote connections involve configuring routers and setting up security to prevent unauthorized access. Below are some resources you can use to help you setup a remote connection into a RTO Pro network.

Remote desktop

Remote Desktop is included with all Windows computers, although if you remote into a non Server version of Windows with remote desktop the local user cannot use the computer while you are remoted in, with Windows Server you can remote in without interrupting the local user.

Please note not all versions of Windows can be used as a remote desktop server (the computer you are connecting TO), for instance the only version of Windows 7 that can be a remote desktop server is Windows 7 Professional. All versions of Windows can be used as a Remote Desktop Workstation or Client (the computer you are connecting from).

The link below explains how to configure remote desktop.

http://ist.uwaterloo.ca/cs/remotedesktop.html

The link below explains how to configure your router for use with remote desktop.

http://helpdeskgeek.com/networking/configure-router-for-remote-desktop/

Remote Access Software

Remote access software such as www.gotomypc.com, www.teamviewer.com or www.showmypc.com can be used to access a computer remotely also, although these methods are not free (they may have free trials or free demo's, see their website for more info). Like remoting into a non server version of Windows with Remote Desktop when you use any of these software products to remote in the local user will be interrupted while you are accessing the computer.

Need support setting up a remote connection?

We recommend RTO Tech. They offer remote support services, contact them as listed below:

RTO TECH
Rental Store Remote Support & Maintenance
Visit us online: http://www.RTOTech.com
E-mail: Help@RTOTech.com
Call: 901-347-0487

RTO Pro Mobile on Non-Windows devices

Below are links to Remote Desktop Apps for using RTO Pro on non-Windows based mobile devices. Note we do not recommend or endorse any specific RDP app, these are apps that we have found doing searches and are only listed as a courtesy to our users. RDP Apps can also be found by searching "RDP Client" or "Remote Desktop" in your devices App Store. You should try out RDP apps before purchasing to verify they will work for you.

Apple Ipad / Iphone / Mac / Android: JUMP Desktop or http://www.jumpdesktop.com

Apple Ipad / Iphone / Mac / Android / Windows: Splashtop www.splashtop.com

Android Devices: Click here to bring up search results for Android RDP Apps 

WebOS: Remote Desktop Client