RTO Pro Support Web

Welcome to the RTO Pro Customer Support Web. The purpose of this web is to enhance the support services we provide to our customers. We've provided a number of resources here to help you resolve problems, report bugs, and suggest improvements to our products and service.

Support contact info:

Support Toll Free: (800) 351-6299 

Local: (352) 383-9375

You may also obtain support by e-mail to support@rtopro.com.

Support hours are:

Monday - Friday 9:00AM to 6:00PM EST

After hours and on Saturdays we can be reached at:

Emergency #: 352-455-5505

We are closed on the following holidays: New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas day. We will be closing at 2:00 PM EST on 12/24/2012 and 12/31/2012.

If you need support and are not on a support plan click here for info on purchasing a support incident.

Click here to see our new Instruction / Demo Video's

To see the RTO Pro Revision History click here

To see the RTO Pro Help file online click here. Discussions, comments and questions can be posted via the online help.


Neeed support with computer issues not related to RTO Pro? We recommend RTO Tech, click here to go to their website. They offer remote network and hardware support, virus removal and also can lock down your computer to prevent employees unauthorized internet access.


If you were instructed to send a file to the support staff click here to upload the file.

Upload File



Remote Support

To allow tech support to connect to your computer click the image below and choose run, after it finished downloading choose run again and then give the support tech the ID that will be displayed.