RTO Pro Support Web
Welcome to the RTO Pro Customer Support Web. The purpose of this web is to enhance the support services we provide to our customers. We've provided a number of resources here to help you resolve problems, report bugs, and suggest improvements to our products and service.
Support Toll Free (800) 351-6299
You may also obtain support by e-mail to support@rtopro.com.
Support hours are:
Monday - Friday 9:00AM to 6:00PM EST
After hours and on Saturdays we can be reached at:
Emergency #: 352-455-5505
We are closed on the following holidays: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas day.
Click here to see our new Instruction / Demo Video's
To see the RTO Pro Revision History click here
To see the RTO Pro Help file online click here
To go to the RTO Pro Support Forum click here
Neeed support with computer issues not related to RTO Pro? We recommend RTO Tech, click here to go to their website. They offer remote network and hardware support, virus removal and also can lock down your computer to prevent employees unauthorized internet access.
If you were instructed to send a file to the support staff click here to upload the file.
To allow tech support to connect to your computer click the image or the link below and choose run.
Show
My PC (Download and Run on Vista)
Step by step directions below:
Click run on the first screen that comes up.
If you get this warning click Run.
Then click on the "Show My PC Now" button and give the supplied password to tech support. If you get a message from your firewall make sure you choose "Allow" or "Unblock".
