- 1 -

10 Digit Dialing

- 5 -

5 Day Demand

- A -

Accounting Software Integration

ACH Authorization Types

ACH Cancel Transaction

ACH Payments

IconACH Payments
IconAutopay (AutoCharge)
IconACH Authorization Types
IconCancelling an ACH transaction

ACM (Automated Collections Module)

ActiveX Component Can't create object

Addendums

Adding a workstation to a RTO Pro Network Site License

Additional Information for Network Site License

Additional Information for Network Site License / Setting Up RTO Pro on a Network

Advanced Search

Agent Maintenance

Agent or F/P Agent

agreement

amazon

APR Calculation Cash Advance

APU

Attribution for Icons

AutoCharge

IconACH Payments
IconAutopay (AutoCharge)

Automated Collection Module

Autopay Features

- B -

B.O.R.

Backing up Data

Backing up data files

Backup

IconBacking up your data.
IconRTO Pro Backup

Beginning to load you customer and inventory data.

Benefit Marketing Solutions Club Program

Bonus Bucks

BOR

IconTerms Used in This Manual and RTO Pro
IconInventory Receiving

BOR Graph

BOR Report

brand

- C -

calendar

Calendar help

California

call out

IconCall Out Feature
IconCall Out Feature Using Windows TEL Protocol

callout

IconCall Out Feature
IconCall Out Feature Using Windows TEL Protocol

Cancelling an ACH transaction

Cash Advance Analysis Report

Cash Advance Checks

Cash Advances

Cash Checks

Category

Category Maintenance

Central File

Cherry Keyboard Programming

Client Computer

IconAdditional Information for Network Site License 
IconAdding a network workstation

CLUB

IconLoad a Club Agreement
IconGenerate Club Reports

Club Addendum

Club Only Agreement

Comments

Companywide Inventory

IconCompany Wide Master Inventory
IconK-Secure VPN

Contacting Technical Support

contract

Contract Addendums

Contract Close

Contract Info page

Contract Maintenance

IconContract Maintenance and Inventory Switchout
IconHow to: Assign or change a contract from one customer to another.

Contract Markup Report

Contract Transaction Report

Contracts

IconUsing MS Word for Letters, Invoices or Contracts.
IconHow To: Setup your contract layout for printing contracts.
IconHow to: Assign or change a contract from one customer to another.
IconUsing MS Word for Letters, Invoices or Contracts.
IconError 52 bad file name when closing out a contract.

How To  Reprint Contracts

Printing Contracts

Contracts Printed but not Loaded Report

convenience

cost

Create Central File Mail List

credit card

Credit Card Magnetic Stripe Readers

Credit Card Processing

Custom Reports

Customer Deposits AKA Suspense  Credit

Customer Inquiry

Customer Listing

Customer Listing / Labels

customer routes

customer zones

- D -

Daily Management Report

dashboard

Data Backing Up

Data Backups.

Deleting demo data when ready to start loading real information

Delinquency Analysis Report

Delivery Receipt Sample

Deposits (Bank)

Depreciation

IconInstructions for Setting up Depreciation
IconTerms Used in This Manual and RTO Pro
IconDepreciation Report Definitions 
IconIncome Forecasting Depreciation type

Depreciation / Agent Setup

Depreciation report

IconDepreciation Report
IconHow to display or print a file such as a depreciation or flip report.
IconRun Time Error 9 "Subscript out of range" when running a depreciation report.
IconDepreciation Report Definitions 

Depreciation Report Definitions

Depreciation Type Income Forecasting

description

Destination based tax

dial out

IconCall Out Feature
IconCall Out Feature Using Windows TEL Protocol

dialout

IconCall Out Feature
IconCall Out Feature Using Windows TEL Protocol

Difference's between Standalone

Document Imaging

Download Update

DWF

- E -

Edit Letters

Email

E-Mail

email templates

Email Troubleshooting

End of Day program

END-USER LICENSE AGREEMENT FOR FUTUREWARE SOFTWARE

epo

EPO Options

Epson Receipt Printer Installation

Error 1006

Error 13 when pulling a customer up on the payment screen.

Error -2147417851 when attempting to print or edit a Word type letter  contract etc.

Error 3265 Item not found in this collection. When trying to send files to Home Office.

Error 429

Error 52 bad file name

Error 75 Path / File Access error when running On Screen Account Manager.

Error 75 Path / File Access error when running Overdue Customer List with the "Runsheet Type Report" checked.

Error 75 Path/File Access error during transfers

Export IIF

Export QIF

Exporting customer address's

Exporting Customer Records

- F -

F5 Printing Utility

F8 from Payments

FAQ-Frequently Asked Questions

Features

Federal Lease Agreement

fees

File system permissions

File Viewer

Firewall configuration

IconNot able to find Server computer on the network.
IconFirewall configuration

Firewall setup

IconNot able to find Server computer on the network.
IconFirewall configuration

Five Day Demand

Flips

IconTerms Used in This Manual and RTO Pro
IconFlips
IconHow to display or print a file such as a depreciation or flip report.

Floor Plan Agent

Form Letters

IconCustomer Listing / Labels / Form Letters
IconHow to: Send form letters to customers.

FP Agent

- G -

Generate Club Reports

Getting Started

Gmail

Google

IconRTO Pro Sendmail
IconGoogle Calendar Sync

Gross Margin Report

GRP

- H -

Hardware Requirements

Help Desk

Help File Only Info

history

How to  Assign or change a contract from one customer to another.

How To  Change Inventory status to Junked or Lost

How to  Change the tax rate on all open contracts.

How to  Delete Data after running fake info for testing  prior to actual data being installed.

How to  Download an Update for RTO Pro.

How To  Export Customer Address Information

How to  Loaners

How to  Loaners  Move due date on a loaner  Close out a Loaner

Move Due Date on a Loaner: close out a Loaner

How to  Make your state fill in automatically for all new customers.

How to  Print an NSF Letter

How To  Reprint Contracts

How to  Reset the master password to Security if it is forgotten.

How to  Send form letters to customers.

How To  Setup your contract layout for printing contracts.

How to change the screen area in Windows

How to determine if port 3050 is blocked

How to display or print a file such as a depreciation or flip report.

How to order RTO Pro

- I -

IIF

IIF Export

IIF Files

Income Forecasting Depreciation

Income Graph

IconAPU/ BOR/ Income Graph
IconProblem: Income and BOR graph is not displaying correctly.

Inserting Fields in Word Document message

Installing Printer Driver

Installment Accounting, AR, Accounts receivable

Installment Loan Sales

Instructions

Installing Printer Driver

Setting

Invalid Procedure call

Inventory

Contract Maintenance

How To  Change Inventory status to Junked or Lost

Inventory Inquiry

Inventory Labels

Inventory Receiving

Inventory Reports

IconInventory Reports
IconInventory Custom Report Viewer

Inventory Status change

Inventory switchout

Junked Inventory

Lost Inventory

Maintenance

Verify Service Status

Inventory Control Module

Inventory Purchase Orders

Inventory Reports - Custom

Invoice Sample printout

- K -

Keys used commonly throughout RTO Pro

- L -

Launch Bar

LDW

Lease - Federal Lease Agreement

Lease Contracts

Letters

IconCustomer Listing / Labels / Form Letters
IconHow to: Send form letters to customers.

Using MS Word

IconUsing MS Word for Letters, Invoices or Contracts.
IconUsing MS Word for Letters, Invoices or Contracts.

Letters for Maine

Loaners

Long receipts not printing

- M -

Macro can not be found or is disabled message when trying to insert a field in a contract or invoice in Microsoft Word.

Macro Disabled

Mail List

Maine Letters

Master Inventory

Master Model

Master Password

IconSecurity Features
IconHow to: Reset the master password to Security if it is forgotten.

Menu Launch Bar

Menu Shortcut Toolbar

Menu's

Metrologic Scanner Install

IconOptimus Installation (Metrologic scanner PDC)
IconScanPal 2 Setup

mobile osam android

model

More Comments

Move Due Dates

Multi connect

Multiple Stores - Special considerations for.

- N -

NCA

Network

Network Connection Troubleshooting

Network Pauses

Network Version

Setting up RTO Pro Network Version

Network Versions

IconAdding a network workstation
IconRTO Pro Subscription / Version Comparison

new api

New Rental

New York

IconSample Printout: New York agreement printed with RTO Pro
IconCalifornia and New York EPO Method

Non-Serialized Cost of Sale Report

Not able to add Categories after deleting all data.

Not able to locate server

NSF

NSF Letter

- O -

On Screen Account Manager Error

On Screen Account Manager Phone Dialer

online services

Optimus Install

Ordering Information

Orders

OSAM Phone Dialer

Overdue Customer List

Overdue report

Overflow

- P -

Partial Payment Options

Paste multple locations

Path/File Access Error

Pause when ESC from Customer List

Pauses when ESC from Inventory List

Payment Message

Payments

IconPayments
IconRun time Error 6 when pulling up a customer in payments or when running a customer listing or overdue report

payoff

IconCalifornia and New York EPO Method
IconPayoff with discount for prepaid rent option

Payoff options

PCI Compliance Notice

Permissions

Petty Cash Payouts

Phone Dialer

PO Inventory

Price Quote

Pricing Setup

Print an NSF Letter

Print Contracts

Printed Contracts not Loaded report

Printer Errors

Printer Setup

Printing

Contracts

Invoices using Word

IconRun Billing / Invoices
IconUsing MS Word for Letters, Invoices or Contracts.

Word type letters

Printing Cash Advance Checks

Printing Contracts

Problem  Home Office record counts not matching with store.

Problem  Income and BOR graph is not displaying correctly.

Problem  Long pauses when escaping from various screens when using RTO Pro over a network.

Problem  Receipt printer not printing all of a long receipt

Problem  When running an overdue report by latest not all customer will show up  or when running by an advance date not all showing up.

Profit on Contracts

Profituity

Projected Income Report

Purchase Order Inventory

- Q -

QIF

QIF Export

QIF Files

QuickBooks Integration

Quicken Integration

quickpay

IconWebpay Quickpay link
IconFields available for text messages
IconTexting a Quickpay Link

- R -

Receipt Printer Installing TSP100

Receipt Printer Star TSP100

Receipt Printer Star TSP700

Receipts not printing the whole receipt on long receipts

Recurring Billing

IconACH Payments
IconAutopay (AutoCharge)

Recurring Payments with ACH

IconACH Payments
IconAutopay (AutoCharge)

Refunds

Registration

Remote Connect

Remote Payments

Rental Payment Report

Report Viewer

Re-Print Contracts

Retail Sales

Retail Sales Report

Returned Checks

Revenue Comparison report

Revenue Summary

Revision History for RTO Pro

Revolving Charge Sales

Right to Cure

ringcentral

IconCall Out Feature
IconCall Out Feature Using Windows TEL Protocol

routes

RTO Pro Document Imaging

RTO Pro Manual Introduction

IconRTO Pro Manual Introduction
IconRTO Pro Manual Introduction

RTO Pro Sendmail

Run Time Error

IconRun_Time_Error_6_Overflow_when_receiving_Non_Serialized_inventory
IconRun time Error 6 when pulling up a customer in payments or when running a customer listing or overdue report
IconRun Time Error 9 "Subscript out of range" when running a depreciation report.

Run time error 24

Run-time error '429'  ActiveX component can't create object

- S -

Sales Tax Report

sample

Sample Price Quote

Sample Printout: Cash Advance Agreement

Sample Printout: Delivery Receipt

Sample Printout: Installment Sale Contract

Sample Printout: Invoice

Sample Printout: Rent to Own Agreement

Scanning

Scanpal 2 install

scheduler

Screen Account Manager

Screens

Security

Security Feature Access

IconSecurity Features
IconHow to: Reset the master password to Security if it is forgotten.

Security Features

serial

Service Functions

Service Status - Verify

ses

Setting up a client computer

Setting up a workstation

Setting up Network Site License Version of RTO Pro

Setting up the Phone Dialer in the On Screen Account Manager

Setup Contracts

Setup Details

Setup Inventory Depreciation

Setup Late Fees

signing center

sms

sms texting

IconFields available for text messages
IconTexting a Quickpay Link

Special considerations for multiple stores

SQL Strings - using to create custom reports

Star Printer Installing TSP100

Star Receipt Printer TSP100

Star Receipt Printer TSP700

State - filling in automatically

Stock #

IconTerms Used in This Manual and RTO Pro
IconInventory Receiving

Store Setup Information

IconStore Setup Information
IconStore Setup Details

Subscript

Support

Switchout Inventory

System Requirements

- T -

Taking payments for other stores

tax zone

Tax Zones

taxjar sales tax

Technical Support

tel protocol

Terms Used

The RTO Pro Demo

Toolbar

Transaction Report (Contract Transaction Report)

Transfer Report

Transferring Inventory

IconTransfers
IconError 5 Invalid Procedure call when transferring inventory in.

TSP100 Installing

TSP100 Star Receipt Printer

TSP700 Star Receipt Printer

TWAIN

- U -

Update

Update History

Upgrade

Urgent Comments

Using MS Word

IconUsing MS Word for Letters, Invoices or Contracts.
IconUsing MS Word for Letters, Invoices or Contracts.

- V -

Verify Service Status

vodia

IconCall Out Feature
IconCall Out Feature Using Windows TEL Protocol

VPN Setup

- W -

web applications

webpay

Welcome

Win 2000 Pauses

Windows NT Pauses

Windows XP Pauses

Workstation

IconAdditional Information for Network Site License 
IconAdding a network workstation

Workstation Computer

IconAdditional Information for Network Site License 
IconAdding a network workstation
IconNetwork Setup 

- X -

X-Charge

IconCredit Card Processing
IconAutopay (AutoCharge)
IconContacting X-Charge

- Z -

Zone Delinquency Report

zones