• Welcome
  • Welcome
  • The RTO Pro Demo
  • Ordering Information
  • Contacting Technical Support
  • New Users Start Here
• RTO Pro Manual
  • Introduction
  • END-USER LICENSE AGREEMENT FOR RTO Pro SOFTWARE
  • System Requirements
  • Getting Started
  • Backing up your data
  • Beginning to load your customer and inventory data.
  • Store Setup Information
  • Additional Information for Network Site License
    • Special considerations for multiple stores
  • Instructions for setting up depreciation
  • Depreciation Start Here
  • Depreciation What Is It?
  • Adding a workstation to a RTO Pro Network Site License
  • Keys used commonly throughout RTO Pro.
  • Terms Used in This Manual and RTO Pro
  • Menu's
  • List Screens
  • Report Viewer
  • Quick Menu's Launch Bar
  • Calendar / Date Picker
  • Advanced Search
  • More Comments
  • Payment Screen
  • Retail Sales
  • New Rental / Lease Contracts
  • Contract Maintenance and Inventory Switchout
  • Central Server Mass Move Contracts
  • Contract Close and Refunds
  • Print / Preload Contracts
  • NSF / Returned Checks
  • Loaners
  • Cash Advances
  • Load a Club Agreement
  • Petty Cash Payouts
  • Cash Checks
  • Customer Inquiry
  • Overdue Customer List
  • Customer Listing
  • OSAM with Shared List
  • On Screen Account Manager
  • Setting up the Phone Dialer in the On Screen Account Manager
  • Edit Letters
  • Create Central File Mail List
  • Run Billing / Invoices
  • Delinquency Analysis Report
  • Inventory Inquiry and Maintenance
  • Inventory Receiving
  • Master Model / Category Maintenance
  • Inventory Reports
  • BOR Report
  • Flips
  • Depreciation Report
  • Non-Serialized Cost of Sale
  • Transfers
  • Depreciation / Agent Setup
  • Service Functions
  • Transfer Report
  • Inventory Labels
  • Inventory Control Module
  • Revenue Summary Report
  • Payment / Transaction Report
  • Retail Sales Report
  • Sales Tax Report
  • APU/ BOR/ Income Graph
  • Projected Income Report
  • Generate Club Reports
  • Contract Markup Report
  • Cash Advance Analysis Report
  • Contract Transaction Report
  • Management Tracking Report
  • Performance Report
  • Printer / Form Setup
  • F5 Printing Utility
  • Payment Message
  • Security Features
  • Using MS Word for Letters, Invoices or Contracts.
• RTO Pro Information
  • RTO Pro Information
  • Ordering Information
  • Contacting Technical Support
  • System Requirements
  • Integrated Credit Card Processing
  • Integrated ACH Payments
  • Features
  • FAQ-Frequently Asked Questions
  • RTO Pro Subscription / Version Comparison
  • Sample Printout: Rent to Own contract
  • Sample Printout: California Rent to Own Agreement
  • Sample Printout: New York agreement printed with RTO Pro
  • Sample Printout: Wisconsin Rent to Own Agreement
  • Sample Printout: Cash Advance Loan Agreement
  • Sample Printout: Delivery Receipt
  • Sample Printout: Installment Sale Contract
  • Sample Printout: Invoice
  • Sample Printout: Price Quote
  • Star TSP100
  • Star TSP700
  • Credit Card Magnetic Stripe Readers
  • Automated Collections Module
  • RTO Pro Shopping Cart
  • Revision / Update History
  • Corporate Edition Revision History
  • Exporting Credit Card Tokens
• Help Desk
  • Help Desk
  • Contacting Technical Support
  • End of Day Report
  • RTO Pro Backup
  • Using Online Backup Services such as Carbonite
  • RTO Pro Document Manager
  • RTO Pro Document Imaging
  • RTO Pro Sendmail
  • Employee Email as From or Reply To
  • Inventory Custom Report Viewer
  • ACH - Setting up and using in RTO Pro
  • Automate ACH Send
  • Autopay (AutoCharge)
    • Advanced Autopay
  • Pricing Setup
  • Store Setup Details
  • Contacting X-Charge
  • Processing a Transaction as Credit Card without processing a card
  • Download Update
  • Backing up RTO Pro Data
  • Tax Zones
  • TaxJar Integration
  • TaxJar Refresh Contracts
  • On Screen Account Manager Report Options
  • Call Out Feature
  • Call Out Feature Using Windows TEL Protocol
  • Call out TEL Protocol with Desk Phone
  • Call Out Feature RingCentral
  • Call Out Feature Vodia
  • Using the On Screen Account Manager
  • Quick Revenue Summary Report Definition
  • Customer Listing Report Definition
  • Overdue Customer List Report Definition
  • Category Markup Report Definition
  • Company Wide Master Inventory / Remote Payments
  • EPO Early Payoff and how it changes over time
  • Launching RTO Pro
  • Remote connections into RTO Pro Network
  • Muti Connect - Remote Connect
  • Purchase Order Inventory
  • Bonus Bucks
  • QuickBooks or other Accounting Software Integration
  • NSF and Accounting
  • SQL Strings - using to create custom reports
  • Removing An Inventory Item
  • Partial Payment Options
  • Partial Payment Move Due Date full term option
  • Credit Card Partial Approvals
  • Scheduling Autodialer(ACM) to run automatically
  • Contract Info Page
  • Registering RTO Pro
  • Not able to find Server computer on the network.
  • Firewall configuration
  • Permissions - File and Folder
  • Daily Management Report
  • Agreement Analysis Report
  • Customer Zones / Routes
  • Message Forwarding
  • Messaging Pricing for RTO Pro Mobile App Messaging
  • Messaging with the RTO Pro Mobile App
  • Zone Delinquency Report
  • Help topics for importing / exporting data
  • Taking Customer Applications through the internet
  • Customer Import Fields
  • WebPay Setup
  • Webpay Flowchart
  • Syncing TO Webpay Server
  • Automate AutoPay
  • Automate Webpay Payment Processing
  • Webpay Quickpay link
  • Processing Web Payments
  • Excluding Customers From Webpay
  • Webpay Master Login and Reporting Feature
  • SMS Texting Service
  • Mobile Collections App
  • Importing Customer Info
  • Checking if Social Security exists by Command Line
  • Importing Payment Transactions
  • Exporting data from RTO Pro
  • Non Serialized VS Serialized Inventory
  • Late Fees by State
  • Online Signing Center
  • Reconciling Overages and Shortages in your Drawer
  • Automatic Deposit Entry in End of Day
  • Mapped Drives and Windows UAC
  • Xcharge EMV support
  • How to: Move Due Dates
  • How To: Setup your contract layout for printing contracts.
  • How to: Setup Inventory Depreciation
  • How To: Reprint Contracts
  • How to: Setup Late Fees
  • How to: Switchout Inventory that is on rent with another item.
  • How to: Change the tax rate on all open contracts.
  • How To: Export Customer Address Information
  • How to: Loaners: Move due date on a loaner, Close out a Loaner
  • How to: Assign or change a contract from one customer to another.
  • How to: Reset the master password to Security if it is forgotten.
  • How to: Make your state fill in automatically for all new customers.
  • How to: Verify all contracts have proper same as cash months.
  • How to: Send form letters to customers.
  • How to display or print a file such as a depreciation or flip report.
  • How To: Change Inventory status to Junked or Lost
  • How to: Download an Update for RTO Pro.
  • How to change the screen area in Windows
  • How to: Print an NSF Letter
  • How to: Delete Data after running fake info for testing, prior to actual data being install
  • Print Invoices to 1 PDF file
  • Contract Addendums
  • Commitments
  • ACH Transaction List
  • Using MS Word for Letters, Invoices or Contracts.
  • Deposits AKA Suspense, Credit
  • What is a Federal Lease?
  • Purchase Reserve for Shed Rental
  • Installment vs Rent to Own Accounting
  • Installment Sale Information
  • Feature to track extra money paid down separately
  • Maine Letters Right to Cure and 5 Day Demand
  • Not able to find Server computer on the network.
  • Problem: Receipt printer not printing all of a long receipt
  • Problem: Income and BOR graph is not displaying correctly.
  • Problem: When running an overdue report by latest not all customer will show up, or when ru
  • Problem: Home Office record counts not matching with store.
  • Not able to add Categories after deleting all data.
  • Error Invalid Property Value when trying to print invoice
  • Issue: Server Running Slow
  • Error 1006 when printing Invoices using Word - tried to paste multiple locations.
  • Error 13 when pulling a customer up on the payment screen.
  • Error 5 Invalid Procedure call when transferring inventory in.
  • Error 52 bad file name when closing out a contract.
  • Error 75 Path / File Access error when running On Screen Account Manager.
  • Error 75 Path / File Access error when running Overdue Customer List with the "Runsheet Typ
  • Error 75 Path/File Access error during transfers
  • Error 3265 Item not found in this collection. When trying to send files to Home Office.
  • Error -2147417851 when attempting to print or edit a Word type letter, contract etc.
  • Run time error 24 when printing Word type letters - invoices etc.
  • Run Time Error 6 Overflow  when receiving Non-Serialized inventory
  • Run time Error 6 when pulling up a customer in payments or when running a customer listing
  • Run Time Error 9 "Subscript out of range" when running a depreciation report.
  • Excel files using Scientific Notation
  • Macro can not be found or is disabled message when trying to insert a field in a contract o
  • Problem: Long pauses when escaping from various screens when using RTO Pro over a network.
  • RTO Pro Date Warnings
  • Salesmen options in RTO Pro
  • Installing Star TSP100 Receipt printer
  • Cipherlab 1166 Setup
  • Optimus Installation (Metrologic scanner PDC)
  • ScanPal 2 Setup
  • Instructions for Installing Printer Driver for Epson Receipt Printers
  • Excel Export Error after 10/10/2017
  • Automated Collections Import
  • Web Invoice / Request for Payment
  • Automating Reports
• Glossary